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Dear John Fitzpatrick,
I am sorry that you are experiencing issues logging into your Ahpra Portal. Renewal applications for Nurses and Midwives are now online only. Like many Australian organisations, our processes have transitioned in recent years to online services.
In order to get you access to your portal I have reset your password from our end, and I would ask you please follow the steps below.
You will receive a separate email with the subject "your new practitioner portal password." Simply click on the link in the email, and you will be re-directed to the Ahpra Portal Login page.
It will then prompt you to set up Multi-Factor Authentication (MFA) first, prior to requesting a change of password. Please see Setting up MFA for a guide on installing and preparing to use your MFA app.
Once you have followed the password reset link, click on "Set up Multi-Factor Authentication" and follow these steps:
I am sorry that you are experiencing issues logging into your Ahpra Portal. Renewal applications for Nurses and Midwives are now online only. Like many Australian organisations, our processes have transitioned in recent years to online services.
In order to get you access to your portal I have reset your password from our end, and I would ask you please follow the steps below.
You will receive a separate email with the subject "your new practitioner portal password." Simply click on the link in the email, and you will be re-directed to the Ahpra Portal Login page.
It will then prompt you to set up Multi-Factor Authentication (MFA) first, prior to requesting a change of password. Please see Setting up MFA for a guide on installing and preparing to use your MFA app.
Once you have followed the password reset link, click on "Set up Multi-Factor Authentication" and follow these steps:
- You will be shown the QR code to set up Multi Factor Authentication
- Please open your authenticator app, select add code and scan the QR code to the app. Ensure you have scanned from inside the application, not from your camera.
- If you are only using a mobile phone to log in, please click the option that you do not have a QR code underneath the QR code on the link you have followed
- After this, copy the 30 digit string of characters that appears
- In your authenticator app, you will need to press the option to add a setup/security key
- You will paste this 30 digit code in the app, and this will allow you to generate a 6 digit verification code, this code lasts for 30 seconds and will then refresh to make another code.
- When it is successfully added, a 6-digit verification code will appear, this code lasts for 30 seconds and will then refresh to make another code.
- Enter the unique code from the app, into the designated 'enter code' box on the Ahpra page and press 'connect.' You must ensure you enter the code and press connect before the current code expires.
When using an authenticator app, please ensure the following:
- Your phones time and date are correctly set and synchronized to ensure accurate code generation
- Your authenticator app is updated to the latest version
- You have a stable internet connection
- Push notifications are enabled within the app
It may also be appropriate to:
- Restart your device to resolve temporary glitches
- Clear the cache of the authenticator app in the device settings
- Remove your Ahpra portal account from the authenticator app and re-add to the account
Once the code has been accepted, you will be required to change your password and will be provided with a list of password parameters. Please note it needs to include at least one upper case, one lower case, one number and a special character, and be at least 10 characters long.
After the password is successfully changed, you will be directed to your online portal screen where you can access your account and proceed with any necessary actions.
If you do not this receive the password reset email, check your junk or spam folder. The password reset email can take up to 10 minutes to come through. If you don’t receive it after 10 minutes, check that your email is the correct username. You may have a different email registered with Ahpra. If this is the case, please let us know what email you would prefer to use so we can change this for you in a subsequent web enquiry.
Additional information, including information on existing account support can be found on the Ahpra portal help centre.
I hope this information helps but if you have any further questions, please contact us quoting your Ahpra enquiry number.
Kind regards,
Jea
National Customer Service Team
Phone: 1300 419 495
International number +61 3 9125 3010
Web | www.ahpra.gov.au
Australian Health Practitioner Regulation Agency
G.P.O. Box 9958 | Sydney NSW 2001 | www.ahpra.gov.au
CONFIDENTIAL INFORMATION
This email and any files transmitted with it are confidential and intended solely for the use of the named addressee. If you have received this email in error or you are not the named addressee notify the sender immediately and delete this e-mail. Do not disseminate, distribute or copy this e-mail. If you are not the named addressee disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Please consider the environment before printing.
Do Not Reply to this message as this email box is unmonitored.
Ahpra acknowledges the Traditional Owners of Country throughout Australia and the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures and Elders past, present and emerging.
After the password is successfully changed, you will be directed to your online portal screen where you can access your account and proceed with any necessary actions.
If you do not this receive the password reset email, check your junk or spam folder. The password reset email can take up to 10 minutes to come through. If you don’t receive it after 10 minutes, check that your email is the correct username. You may have a different email registered with Ahpra. If this is the case, please let us know what email you would prefer to use so we can change this for you in a subsequent web enquiry.
Additional information, including information on existing account support can be found on the Ahpra portal help centre.
I hope this information helps but if you have any further questions, please contact us quoting your Ahpra enquiry number.
Kind regards,
Jea
National Customer Service Team
Phone: 1300 419 495
International number +61 3 9125 3010
Web | www.ahpra.gov.au
Australian Health Practitioner Regulation Agency
G.P.O. Box 9958 | Sydney NSW 2001 | www.ahpra.gov.au
CONFIDENTIAL INFORMATION
This email and any files transmitted with it are confidential and intended solely for the use of the named addressee. If you have received this email in error or you are not the named addressee notify the sender immediately and delete this e-mail. Do not disseminate, distribute or copy this e-mail. If you are not the named addressee disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Please consider the environment before printing.
Do Not Reply to this message as this email box is unmonitored.
Ahpra acknowledges the Traditional Owners of Country throughout Australia and the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures and Elders past, present and emerging.
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